Laura P Vhh

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Verified Reviewer
| map-marker Nashville, Tennessee

Dissatisfied with sweater

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Updated by user Feb 12, 2024

responsive. clear instructions, easy drop off at post office.

Original review Feb 08, 2024
I have been a customer for over 20 years. On september 27,I purchased a black cropped pullover at the Mill Valley, California store.

It was a gift to myself for my birthday. It has worn so poorly. it has pilled all over. I went into the new Berkeley store and the manager told me to buy a pill remover, explaining that the yarn tended to do that.

I did that and it continues to pill.
I have many of your pieces and trade my old clothes at the San Leandro outlet. The brand has always stood for quality and been worth the investment to have a piece for many years.

This experience is the exception. I am wondering if you have had similar complaints
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Pros:
  • Great style and social commitment and usually wears well
Cons:
  • Requires a significant investment

Preferred solution: Full refund

User's recommendation: the sweater is a great style but has not worn well

Dolores P Tqw

Rewards

I need my Rewards that were sent in July. I lost them on my computer. Please resend them. Dolores (Dee) Pellegrini deexlr1962@***.com 480-652-**** Thank You!
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Loss:
$100
Pros:
  • Great service

Preferred solution: Rewards that were sent in July. Lost!! deleted them Please resend

Anonymous
map-marker Sag Harbor, New York

I had trouble with the return of an item ( wrong size for me) and assumed I would get a return to my gift card.. IT IS NOW 3 WEEKS and I just heard yesterday that one is in the mail..

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hard to reach an actual knowledgeable person in customer serviceI had trouble with the return of an item ( wrong size for me) and assumed I would get a return to my gift card.. IT IS NOW 3 WEEKS and I just heard yesterday that one is in the mail..
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Patricia P Ewf

Trying to contact Renew. Can't find a phone number or e mail address. Eileen fisher says contact them directly but HOW?

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I have items in EF Renew basket but want to talk about if don't fit how to do returns. I read online after I determine this I need to find out if item "qualifies" for a return. Shouldn't I know if it qualifies before I buy it?
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Preferred solution: Information about Renew

User's recommendation: I love Eileen fisher !

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